Shipping policy

Shipping Policy

Dadi Amma delivers its products to customers across Pakistan through available courier and delivery partners.

1. Order Processing

Orders are processed after successful order confirmation.

Orders may be processed within [1–2 working days], excluding weekends and public holidays.

During sales, promotions, new launches, or periods of high demand, processing may take longer.

2. Delivery Time

Estimated delivery time is:

Major Cities: [2–4 working days]
Other Locations: [3–7 working days]

Delivery timelines are estimates and may vary depending on the destination, courier availability, weather, public holidays, and other circumstances beyond our control.

3. Delivery Charges

Applicable delivery charges will be displayed during checkout or communicated before order confirmation.

Free Delivery: Orders of PKR 1,999 or more qualify for free delivery, subject to applicable terms.

4. Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations and orders.

Dadi Amma reserves the right to limit COD availability for certain locations or orders.

5. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information, including:

  • Name

  • Complete address

  • City

  • Phone number

Dadi Amma is not responsible for delays caused by incorrect or incomplete information provided by the customer.

6. Failed Delivery

If a delivery attempt fails because the customer is unavailable, cannot be contacted, or provides incorrect information, additional delivery charges may apply for re-delivery.

7. Delayed Deliveries

Although we work with our delivery partners to meet estimated delivery timelines, delays may occur due to circumstances beyond our control.

These may include:

  • Weather conditions

  • Public holidays

  • Road closures

  • Courier operational issues

  • Natural disasters

  • Security restrictions

  • High-volume periods

8. Damaged Packages

If your package appears damaged at the time of delivery, please take photographs or videos of the package and contact Dadi Amma Customer Care as soon as possible.

9. Contact

For shipping and delivery assistance:

WhatsApp: +92 318 2073861
Email: info@dadiamma.pk